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IAP UK LTD

Unit 6, Bowling Hill Business Park, Quarry Road, Chipping Sodbury, Bristol, BS37 6JL

Office: 0117 911 4390 | Email: enquiries@iapuk.biz

Directors: L Webb, M Hurley. Company Registered in England 5398581. VAT Reg No. 862 8307 10

Registered Address: 31 Hopps Road, Kingswood, Bristol, BS15 9QQ

IAP UK Ltd is proud to support:
Water Aid, Help For Heroes, Royal British Legion, Action Aid, Great Western Air Ambulance & Jessie May Children’s Hospice at Home

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Terms & Conditions

  • In these Terms and Conditions “Seller” means IAP UK Ltd. and “Buyer” means the person, company or institution that buys or agrees to buy goods or services from the Seller. “Goods” means the goods specified in the Seller’s invoice.

    Conditions

    These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer to the exclusion of any terms and conditions specified by the Buyer.
    No variation of these Conditions shall be effective unless agreed in writing by the Seller.
    Nothing in these Conditions shall affect the statutory rights of any consumer.

    Prices

    All prices quoted in paper or electronic price lists are subject to confirmation at time of order and are exclusive of VAT, which will be chargeable in accordance with legislation current at the date of supply.
    Payment is due in full on all credit account sales not more than 30 days from the date of invoice.
    If any act or proceedings shall be commenced in which the Buyer’s solvency is concerned, all monies under any transaction covered by these Terms and Conditions shall become immediately due and payable.

    Ownership

    Title in all Goods supplied by the Seller shall vest in the Seller until the Seller has received full payment in respect thereof.
    All software products are licensed (not sold) in accordance with the terms expressed in the documentation included with the Goods. Any licence granted is personal to the Buyer.

    Warranty

    The Seller warrants to the Buyer only that any Goods supplied by it function in accordance with any specification provided in documentation accompanying the Goods, provided always that the Goods have been used strictly in accordance with the Seller’s instructions.

    Technical Support

    The nature, availability and lifetime of any free technical support service offered by the Seller with respect to the Seller’s software products will be at the sole discretion of the Seller.

    Liability

    The extent of the Seller’s liability to the Buyer for any default or breach howsoever arising shall in no case exceed the invoice value of the goods and the Seller shall in no circumstances whatsoever be liable to the Buyer or to third parties in respect of any direct, indirect or consequential loss or damage.

    No Waiver

    The failure by the Seller at any time or for any period to enforce any one or more of these Terms and Conditions shall not be a waiver of them or a waiver of the right to enforce such Terms and Conditions on a future occasion.

    Law

    Each of the above conditions shall be read and construed independently of each other so that if one or more is held to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions.
    These Terms and Conditions shall be construed in accordance with English Law.

    Late Payment Legislation

    Under the late payment legislation Act 7 th August 2002 we are entitled to charge a Compensation Recovery Charge of between £40 for the first £100, £70 for the first £1000 and £100 on any sum thereafter.
    Interest will be charged on late payments @ 8% of the debt and calculated as follows: Example: Debt: £100 x 8% / 365 days (x the number of days outstanding i.e. 30 days) = £0.02 pence per day.

    Service specific Terms & Conditions
    Telephony – Fixed Line, Mobile & SIP (Last updated 01/08/2012)

Legal Notice

  • By accessing IAP UK Ltd. World Wide Web pages you agree to the following terms. If you do not agree to the following terms, please notice that you are not allowed to use the site.

    The contents of IAP World Wide Web pages are Copyright © IAP UK Ltd 2012. Any rights not expressly granted herein are reserved. Reproduction, transfer, distribution or storage of part or all of the contents in any form without the prior written permission of IAP is prohibited except in accordance with the following terms. IAP consents to you browsing IAP World Wide Web pages on your computer or printing copies of extracts from these pages for your personal use only and not for redistribution unless consented to in writing by IAP. Individual documents in our World Wide Web pages may be subject to additional terms indicated in those documents.

    The use of this site and the content therein, is permitted to private, non-commercial use. The use of press releases and other documents classified as public is permitted in public communications if the source for the information has been stated.

    This site and the contents herein are provided as a convenience to you. The contents of IAP World Wide Web pages are provided on “as is” and “as available” basis. IAP does not warrant that its Web pages will be uninterrupted or error-free. IAP reserves the right to revise the pages or withdraw access to them at any time. NO WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS MADE IN RELATION TO THE AVAILABILITY, ACCURACY, RELIABILITY OR CONTENT OF THESE PAGES. IAP SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR FOR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SERVICE, EVEN IF IAP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS OF LIABILITY, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THE LIABILITY OF IAP WOULD IN SUCH CASE BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

    For your easy accessibility IAP may include links to sites on the Internet that are owned or operated by third parties. By linking to such third-party site, you shall review and agree to that site’s rules of use before using such site. You also agree that IAP has no control over the content of that site and cannot assume any responsibility for material created or published by such third-party sites. In addition, a link to a non-IAP site does not imply that IAP endorses the site or the products or services referenced in such third party site.

    By submitting material to any of our servers, for example, by e-mail or via the IAP World Wide Web pages, you agree that: (a) the material will not contain any item that is unlawful or otherwise unfit for publication; (b) you will use reasonable efforts to scan and remove any viruses or other contaminating or destructive features before submitting any material; and (c) you own the material or have the unlimited right to provide it to us and IAP may publish the material free of charge and/or incorporate it or any concepts described in it in our products without accountability or liability (d) you agree not to take action against us in relation to material that you submit and you agree to indemnify us if any third party takes action against us in relation to the material you submit.

    IAP does not and cannot review the content posted by users to its site and is not responsible for such content. IAP may at any time at its discretion remove any content posted by users.

    IAP is a registered trademark of IAP UK Ltd. Other product and company names mentioned herein may be trademarks or trade names of their respective owners. Your access to this site should not be construed as granting, by implication, estoppel or otherwise, any license or right to use any marks appearing on the site without the prior written consent of IAP or the third party owner thereof.

Acceptable use Policy

  • This Acceptable Use Policy (“AUP”) specifies the actions prohibited by IAP UK Limited (“IAP”) to a User of the network utilised by IAP Services and must be read in conjunction with our Terms and Conditions.

    (“User”) may be defined as “a Customer or anyone who uses IAP Services or accesses the network utilised by IAP Services or Internet service”.

    The primary purpose of this AUP is prevent the illegal use of IAP Services as defined in UK law or the inappropriate use or misuse of the Services on the basis of IAP’s own judgement and discretion.

    IAP believes in a safe Internet. IAP works closely with organisations and regulatory bodies such as OFCOM, the Internet Service Providers Association (ISPA), the British Phonographic Industry Limited (BPI) and the Internet Watch Foundation (IWF) as well as the Police and Home Office to prevent illegal and inappropriate use of the Internet.

    This AUP further defines the rights that IAP has to ensure consistent and acceptable use of IAP Services and the Network by all Users, as well as safeguard and protect its own commercial interests.

    IAP reserves the right to modify this Policy at any time. Changes made to the Policy become effective upon posting of the modified Policy to this URL. It is the User’s responsibility to ensure their awareness of any such changes.

    IAP reserves the right to suspend or terminate the User’s Service immediately and without notice, if the User is in breach of any aspect of our AUP.
    ILLEGAL USE

    The Network utilised by IAP Services may be used only for lawful purposes. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or intellectual property rights used without proper authorisation, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.
    THE NETWORK

        The User acknowledges that IAP is unable to exercise control over the content of the information passing over the network utilised by IAP Services. Therefore, IAP is not responsible for the content of any message whether or not the posting was made by an IAP Customer.
        The network utilised by IAP Services may be used to link into other networks worldwide and the user agrees to conform to the acceptable use policies of these networks.
        In addition the User undertakes to conform to the Internet protocols and standards.
        The User may not circumvent User authentication or security of any host, network, or account (referred to as “cracking” or “hacking”), nor interfere with the Service to any User, host, or network (referred to as “denial of service attacks”).
        Without prejudice to the foregoing, any application that overloads the network utilised by IAP Services by whatever means will be considered as making profligate use of the network utilised by IAP Services and will as such NOT be permitted. Use of IP multicast other than by means provided and co-ordinated by IAP is likewise prohibited.
        The User acknowledges that the availability of their IAP Service is also dependent upon reasonable usage of the network. The User further acknowledges that IAP reserves the right to manage the Traffic of those Customers whose usage IAP considers to be either not consistent with or appropriate for the Service to which they subscribe or detrimental to the other Users who share the network.
        The User acknowledges that IAP has the right to introduce a Fair Use Policy for its Services if IAP feels such a policy is necessary to ensure the provision of service for all Users. Details of any applicable Fair Use Policy will be posted on the IAP website
        Users sending or receiving malicious or illegal Traffic will be suspended or disconnected upon detection by IAP. IAP understands that in some cases the User may not be aware of or responsible for the origination of such Traffic, in which case IAP will work with the User to resolve the issue and restore normal service as efficiently as possible.
        Users who violate systems or network security may incur criminal or civil liability. IAP will co-operate fully with investigations of suspected criminal violations, violation of systems or network security under the leadership of law enforcement or relevant authorities.

    SYSTEM AND NETWORK SECURITY

    Violations of system or network security are prohibited, and may result in criminal and civil liability. IAP will investigate incidents involving such violations and will involve and will co-operate with law enforcement if a criminal violation is suspected. Examples of system or network security violations include, without limitation, the following:

        Unauthorised access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without the express authorisation of the owner of the system or network;
        Unauthorised monitoring of data or Traffic on any network or system without the express authorisation of the owner of the system or network;
        Interference with service to any User, host or network including, without limitation, mailbombing, flooding, deliberate attempts to overload a system and broadcast attacks;
        Forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.

    If approached with complaints relating to any system or network violations, IAP will co-operate and assist the Police and law enforcing bodies with their investigations in order to bring such mis-use and violations to an end.
    EMAIL

        It is explicitly prohibited to send unsolicited bulk e-mail messages (“junk mail” or “spam”) of any kind (commercial advertising, political tracts, announcements) etc.
        It is also explicitly prohibited to allow others to send unsolicited bulk e-mail messages or viruses either directly or by relaying through the User’s systems. For the avoidance of doubt, Users must ensure that their systems cannot be relayed through. Users may not forward or propagate chain letters nor malicious e-mail.
        A User may not solicit e-mail for any other address other than that of the User, except with full consent of the owner of the referred address.

Data Protection & Privacy Policy

  • The purpose of this policy is to explain how IAP collects, protects, and uses personal data. IAP is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.
    What Types of Personal Data Does IAP Collect?

    IAP needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. IAP also has access to personal data that is generated over the Network utilised by IAP services including IP and email addresses for incoming and outgoing data and network usage data.

    In certain circumstances IAP may also collect financial information about IAP customers and end users from third parties to enable IAP to assess its risks in granting credit terms and contact information about organisations IAP considers may be interested in IAP products and services.
    How Does IAP Obtain Personal Data?

    IAP obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the IAP website); from third party list brokers; from resellers who pass on personal data to IAP about end users; and directly from the Network utilised by IAP services.
    How Does IAP Use The Personal Data It Holds?

        Providing and Improving the IAP Service
        Most of IAP’s use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition, IAP may also use personal data to improve on the level and type of service IAP offers to its customers. As part of this interest in improving the service provided IAP may process personal data for the purposes of sales analysis and customer usage statistics.
        Direct Marketing
        IAP may from time to time inform its customers, end users and potential customers about IAP and IAP affiliate products and services and other information IAP feels may be of interest. By submitting your phone number, you are indicating your consent to us using your data for research purposes and to receive tele-marketing from us. Customers and other recipients of information from IAP may indicate at the time they first place an order with IAP whether or not they wish to receive such information or at any later time by simply contacting IAP as indicated in paragraph 9 below.

    Does IAP Transfer Personal Data Overseas?

    No, IAP does not transfer or process personal data outside of the UK.
    To Whom Does IAP Disclose Personal Data?

    IAP will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing.

    As a general rule, IAP does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where IAP is under an obligation by law to disclose personal data or where IAP has contracted with third parties to assist in providing services to IAP customers such as for delivery, installation and systems support services.
    How Does IAP Protect The Personal Data It Holds?

    IAP takes customer confidentiality and security very seriously. IAP has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within IAP. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.

    IAP will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable IAP Acceptable Use Policy (http://www.iapuk.biz/legal/aup/).
    Customers’ Rights

    The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by IAP specific rights to access and rectify personal data held about them. These include the right to:

        obtain from IAP, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;
        request the deletion or rectification of personal data which is inaccurate; and
        as explained in paragraph 4.2 above to object to any unsolicited information sent by IAP regarding promotions or new products and services.

    Contact Details

    If any individual wishes to contact IAP regarding the personal data held about them or has any other question about IAP’s data privacy procedures, they should direct an email to office@iapuk.biz or send a letter to the direction of “IAP Customer Services Department” at the IAP head office.
    Policy Updates

    As part of IAP’s commitment to compliance with data privacy requirements, and to reflect changes in IAP’s operating procedures, IAP may update the terms of this policy from time to time, and will post the revised policy at http://www.iapuk.biz/legal/data-protection/.