What Our Customers Say

Always been pleased with the service and prompt attention provided.

Nothing is ever too big or small to be dealt with by the team, thank you.

Kim

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I have been with IAP for many years. I have been reliant on them for my support, not being confident in my use of technology.
They are always pleasant, knowledgeable and ready to help.
I have just needed a new computer ( Dell in this instance ) and it was purchased and set up for me so that all my documents etc were transferred.
I am delighted with it.
I have recommended them already to friends and would certainly continue to do so.

Wendy

IAP have managed to get all our staff all working remotely with ease! And even in these tough times with COVID 19 have ensured the great service remains the same!

Thanks guys.

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IAP UK Ltd has been my source of support and expertise in the design, supply, fitting and maintenance of my computer equipment since 2007.
I am probably not the ideal customer: as a technical writer I totally rely on appropriate, up-to-date and fully functioning software and technology to do my job, but have a poor understanding of what I need, how it works and what to do if it doesn’t. This is where IAP comes in. They help me to define what I need (both hardware and software), source it for me, build it and then make sure it functions effectively and meets my needs.
If something goes wrong, I can ring them and they respond immediately, with advice or support as required. They are pleasant to deal with, and don’t make me feel like an idiot. They don’t charge the earth for the equipment, advice or services they provide, and do an all-round good job. And that enables me to do mine.

Avril Macleod
Technical Writer and technophobe.

I have worked with IAP since 2001, and have frequently recommended them to many colleagues in other local authorities. They have given South Gloucestershire’s foster cares and children in care an excellent service by delivering tailor made computer hardware and software packages, and a rapid response advice and assistance service when systems have stopped working. Young people in care, childcare social workers and foster carers have found them friendly and helpful, and they are well trusted by all who have used their services.
Nigel Shipley
Partnership Officer (Children & Young People Department)
South Gloucestershire Council

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I was introduced to Lindsay and Marcus at IAP at a time when our business was undergoing some rapid changes. They assisted us with this period of growth by providing sound and practical advice as well as high quality IT support. Not only are Lindsay and Marcus knowledgeable professionals in their field, but also a joy to work with, turning what can be a very complex procedure into an understandable solution. IAP were competitive on price, and provided an excellent level of customer service throughout. I would not hesitate to recommend them to others.
Richard Chivers

We moved premises a couple of years ago and got into a positive mess with our computers and phones; we called in a local firm who made recommendations to solve our problem but we couldn’t believe the cost and new equipment that they said we needed.
So on a recommendation we consulted with IAP who were refreshingly up front and honest about what we had in place and how it could be used and improved to meet our needs without much expenditure, the money we had saved in talking to IAP was thousands and we cannot be more grateful.
IAP have since upgraded our phone system and internet services and taken over the admin from us with BT, we now deal direct with IAP on all matters telephony and again it saves us hundreds of pounds a year and a lot of hassle.
Ongoing support is also important to us and everyone at IAP gives us a prompt response and fast solution to any snags and issues that we encounter; usually operator error!!
We cannot recommend IAP enough, great people, great advice and great service.

Jerry Stevens

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We have signed up for an IT support package with IAP UK Ltd and simply summed up by our Commercial Manager “IAP UK has taken us from the darkness into the light!” The team is very friendly, helpful, professional, and patient; nothing is too much trouble, and our issues are dealt with promptly. We thoroughly recommend IAP UK.

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On behalf of the Trustees and the Museum I would like to thank you for your very generous donation of three computers.

We are grateful for your support which will enable us to upgrade our existing machines and provide better service to our customers.

Alan Bryant
Curator

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We are a small Yate based charity for which IAP delivers excellent IT support and advice, as well as providing a tailor-made IT package to suit our needs. We have always found them helpful, friendly and quick to respond and would readily recommend them.

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IAP have been our IT consultants since we started our company and have always been very prompt to respond to any problems. I like that they can be contacted easily and are always keen to help. They are trustworthy and reliable and very capable.
Matt Johnson, MD of Quro Financial Solutions Ltd

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We supply, remove and install any types of industrial fridges and freezers. We can also offer levels of maintenance to suit individual company needs.
I would like to express our appreciation for the work you have done so far for us. We had a very slow system, thanks to a low spec server with very little memory. It was taking a long time to do some quite basic tasks, and was underpowered to cope with the new users on the network. Our IT has been a big headache for longer than I can remember.
Since you have installed our new server we have had very few problems and those that have cropped up, you have dealt with quickly, professionally and with a positive friendly attitude. We have finally found the IT support that we need to take the business forward and I now feel confident that our network is secure and our data is being backed up regularly. A great job, well done. Thank You IAP.

Steve Brown

IAP UK has provided Revenue Services with excellent IT support over many years. We are a small local Business and IAP UK is always available to assist us immediately, either with Technical Support via the telephone or practical support on site.

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I wanted to write, to thank you for your generous donation of IT equipment to our students at Bedminster Down School.
We are all going through such unprecedented challenges in our lives and at work, as I’m sure you are at IAP UK Ltd.
At Bedminster Down School we have worked tirelessly to ensure that all our students have the same learning experience,
in what is an extremely difficult time for them and their families.
Your donation has been instrumental in helping to alleviate the stresses and anxieties felt at this time.
Please can you pass on our sincere thanks and appreciation to your staff and Senior Leadership Team.
We wish you all well and thank you for your support.
Yours sincerely

Mrs D Gibbs
Principal

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I can say that Lindsay and IAP have provided an A1 service since they helped develop and host my web site. They have always been available for support and providing an insight in to straightforward development and promotion for my site. Keeping up the normal day job, a busy family life as well as promoting and developing my own martial arts business does not leave much spare time but Lindsay in very short order came up with the perfect solution that has left opportunity for expansion and easy reinvention and rebranding. Essential criteria for any developing company needing easy IT solutions to support the core of the business. Thanks for all the support, past present and future.
Marc Hollier

Visit Portishead Taekwondo’s Website

We, at Francis George Solicitor-Advocate have used IAP for a number of years.
They have helped us expand to 2 locations and have provided advice, support and guidance second to none.
Lindsay and his team are quick to respond, knowledgeable and reliable and have been superb during the current crisis.

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“From our initial consultation, IAP have been understanding of our needs (even when we weren’t clear ourselves!) and have also been both patient and prompt when responding to any issues. Reliable, easy to get hold of and always solve the problem – with a touch of humour which always helps!”

Jo
European Gaucher Alliance (EGA)

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I can’t recommend these guys highly enough. Chris, Marcus and Russell have responded so promptly on numerous occasions and not rested until any issue that cropped up is resolved. Really superb service. Thanks, all at IAP!

Frances

IAP have supplied and maintain all our computers and IT equipment and internet services.
When we have any problems they sort it out straight away, and are in general , pretty fantastic.!!

Rich Thornton, Bristol Rock Centre

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IAP set up and have been looking after my business website for a number of years now. They created a site to my exact specifications taking time to understand my needs and goals for the business. I highly recommend them as they are professional, knowledgeable and patient!

Sue.

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IAP have provided us with excellent service and support in all our dealings with them. Running the Taekwon-do school as well as keeping a regular job and caring for 3 children is a challenge in itself, so it is fantastic that all the website and computer hocus-pocus is dealt with for us professionally, as it allows us to concentrate on the stuff we are good at. Daniel Ashmead & Rebecca Bryan Instructor & Assistant Stroud Taekwon-Do

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I have been actively involved with IAP for well over 10 years now, using them in both personal and business capacities.
I have sourced equipment through them as well as used their support facilities for both software and hardware issues.
Their back up facility ensures peace of mind and the secure online ability for them to access your equipment makes for a much easier remote support process.
Their staff are friendly and understanding and they have the ability to talk in both technical and non-technical terms!
I have no hesitation in recommending them for your IT requirements.

Since buying our new laptops from IAP we have used their technical and support teams for both help and advice.
The service is first class with excellent communications and follow up.
Their knowledge on security and software updates is invaluable.
We also recommend their remote access service which offers peace of mind and makes all support that much quicker and effective.
All in all a great outfit you can rely on.

Roger Hughes

We used IAP to completely update our IT systems. It has been a massive comfort to know that if we need any assistance at all, IAP are at the end of the phone and things are explained to us in a way we understand!
As we are a business with charitable status costs have always been considered which we have greatly appreciated. We would recommend IAP to anyone. Would also like to thank Lindsay for helping us with the new GDPR policy coming into effect. Lindsay was able to assist me with our Privacy Notices with succinct information relating to our IT systems. To be able to discuss this with someone has been so valuable, as a small, not-for-profit organisation this is incredibly valuable to us.

Thank you

Jenny Bright-Manager at Green Community Travel Ltd.

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Many thanks for all your help and assistance over the last years in supporting our company. Junada International is an Architectural and Project Management company who specialise in project development and project facilitation in UK and abroad, especially in the Middle East . Service provided by IAP:

Connection set up to our patch panel with cable strategy for IT and telecom.
Upgrade of our IT system, server and backup facility.
Work and interface with our sister companies abroad ( USA and Syria )
Annual maintenance of our equipment and network.
Quick, friendly and reliable response to our IT day to day problems.

We are currently requiring an upgrade of our IT system to deal with increased workload and technical advances. We are looking to IAP to provide this service.

Aidan E Simmons
Junada International

Lindsay and his team have helped my set up my business IT requirements and  support. They have always provided me with a  first class service, prompt and ensured that my computers and software is up to date, secure and backed up. They made the Working from home very easy with access to data remotely during Covid and this still continues. I would not hesitate to recommend IAP they are a professional and it’s so good  to work and support another local business . Thank you Lindsay and all your team.

Kind Regards

Denise Wheadon

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I cannot recommend IAP enough, twice Lindsay has rescued me in record time from computer failure.
They are professional, personable and go above and beyond to sort out your issues!

Steph Gent

IAP have been looking after my rather aged computer for many years now.
I have always had exemplary service from them.
All the staff are very friendly and do not speak ‘techspeak’ to someone like me who is definitely not any kind of expert.
They explain the problem in words I can understand.

I have had a problem with my computer recently and IAP came to the rescue and saved my hard drive from certain death.
I am very grateful to them for the upgrade and such amazing and speedy service.

My computer is now just like a new one (to me anyway)! I am delighted with it.

Thanks so much. You really did go above and beyond for me!!

Val

IAP have worked with us for many years now and have always provided an excellent service. Would highly recommend them all – no complaints at all.

I first met Lindsay Webb of IAP in 2005 when my son received home tuition from the Young People’s Support Service. As he was so efficient and effective we asked him to take care of our personal computers when my son went back to school 18 months later.
I can thoroughly recommend Lindsay and IAP to anyone – whether in business or for difficulties with ICT at home.
Mrs J. Tuck

Here at Safety Testing Ltd, we rely on IAP all the time. Just a phone call away for any IT problem no matter how big or small.
When we needed new systems for our new office there was no question about who would supply them.
We knew we would have a reliable and stress free installation and follow-up service. I would recommend IAP to anyone.

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It has been a pleasure to work with Julie Hayes and the staff at IAP. I am a small hypnotherapy practice and a small business start-up. I needed a logo which gave my business a consistent look and reflected who I was and what I was doing. I also needed stationary, business cards and a new website.
Julie and IAP provided an excellent, competitive, helpful and supportive service. After meeting with me discussing ideas, Julie then designed many different logos for me to choose from. When that was decided, she then designed several options for the stationary. She was very happy to tweak, and adapt the logo and layout as we went along and it was a calm, effective and organic process.
We then moved onto the website and again, several drafts were presented to me and we took a bit from this and a bit from that to make a website that I am delighted with.
I have been very pleased with the service that IAP have provided and continue to provide to me.

Visit Caroline’s Website

My IT has been looked after by IAP for a few years.
We are a small, growing business consisting of a wedding and event venue, garden open to the public with tourist accommodation.
Efficiently run IT and backup support is therefore key and we need the reassurance to know that any issues can be dealt with quickly.
In the past we have relied on an IT specialist visiting, and while I miss this service, IAP have shown me that it is possible to support us remotely without the need for a visit by ‘coming in to the computer’ and fixing issues from afar.
We have grown to trust and rely on IAP to keep our computer and IT systems operational and we could not recommend them more highly.

We have used IAP as our IT support providers since 2009 and we see them as thoroughly professional and dependable. The level of IT expertise in IAP is both wide spread and thoroughly up-to date. They are also attentive and cheerful and above all, do not deliver false promises! The systems they have either upgraded or implemented in full show keen attention to detail and are supported with complete dedication. We are very happy that we moved to IAP and would recommend their level of IT provision and support to any small business such as ourselves.
Robin Thompson
Burford Golf Club
Secretary/Manager

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IAP have supported us for a number of years now; they have always dealt with our varied issues, no matter how big or small, in a timely manner and fully understand our needs, especially in these challenging times. The team are professional and friendly – I would definitely recommend them 🙂

Sarah Allard

Visit the Gauchers Association website

Just a few words in praise of IAP. They were good enough to answer our urgent call for help when our computer system went into melt down; advised on how best to re-organise, to suit our needs; then supplied, installed and tested; and all at a price that we could afford. If you are looking for a personal, efficient service from an IT team that are prepared to go the extra mile, give IAP a call; we are sure you will be as impressed as we were.

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